Good for you. I've been with EXEDE about the same amount of time and had no complaints until 6 or 8 months ago, I abruptly started getting notices I was near my cap of 10GB of data. I spoke with EXEDE, checked the areas suggested for unexpected data losses, made adjustments and next month, I hit my cap with 12 days left in the billing period. I am very conservative with my data usage. I don't stream music or movies. I like face book, so I turned off auto play on those little videos. If I have to step away from the computer, even to go to the rest room, I log off the internet. Still, EXEDE contends my data disappearances are due to my usage. For two years, I wasn't even aware I could reach the cap. The only changes I have made are to conserve data, and, yet, every month, I still run out long before the end of the billing cycle.
I bought my first PC in 1996. While I am no expert, neither am I a dummy, just learning how to get online.
I am disabled, live on social security, money is tight. I can't afford to upgrade. I live alone, out in the country, with no friends or relatives, Facebook is my only contact with people in the world. If EXEDE continues to calculate my data in the same manner, I will not be able to afford the luxury of the internet.
My disability is a severe mental disorder. Because of the disorder, I no longer watch television, read books, listen to music, and I have stopped playing guitar. I played solo gigs for over 35 years, but like too many other aspects of my life, it just fell away.
Compounding the situation, I've had 3 major surgeries in 2 years with major complications with the first and third surgeries. I have not recovered from either of those surgeries.
Sorry to rattle on. I rarely have someone to talk to you.
Good luck with EXEDE as you ISP.