Data usage

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No way I used 18gb in seven days. Please someone check this out. This use to be a good company. What happen?
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Patricia Purkey

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Posted 3 years ago

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Jodi Bashor

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I wish I only used 18gb in seven days...Some how while only browsing the internet I used 48 gb in 3 days...how is that even possible.  150gb max reached in 12 days....So sick of exede..and the rep who was more than nice offered that they now have an unlimited plan for the low cost of $150 per month.  I already have 150 gb which at one time was more than enough...sure wish I knew how all this data was being used.  hopeful for another internet option.
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James

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gimmick to sell you "unlimited" that is not truly unlimited
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Carmen

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I checked my account today and was absolutely shocked that the usage meter read 65%, (39.9gb) used of your 60gb allowance, ummmm..my billing cycle restarted on the 20th - 3 days ago; there is absolutely NO WAY this was on my end!! I have been with Exede since 2013 and this has NEVER happened, there have been no changes with how I use data. I chatted on messenger with 2 agents at two separate times, no resolve, it was suggested I call and I did, still with no resolve..3 agents couldn't help. Partly due to an outage causing them to not be able to pull a usage categories report. Btw one agent was able to tell that on 12/21 I used 24.78 gigs between 2:30am and 8:00am...here's the ludicrous part...my free zone is from midnight to 5:00am, my comment to the agent was, so you're telling me I used 24.78gigs within 3 hours since 2:30 to 5:00 was free time????? What's going on Viasat??
I will say all three agents were really nice but still nothing has been resolved yet. Booooooooo!!
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Old Labs (VS1-329-L12FZ)

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Do yourself a favor and monitor your own data usage - easiest way to monitor this would be on your own router. All the devices on your network connect to the Internet through your router, so this is the single point where bandwidth usage and data transfers can be monitored and logged.

That's the only way you can verify or disprove the Viasat usage claim.   

There are any number of commercially available routers having this capability (and no the Exede WiFi modem/router is not one of them) - it's a matter of how much you want to spend - more $$$ mean more functionality. The added cost is worth the extra peace of mind in dealing with usage insanity. At the same time I get some added features with mine such as a download manager/scheduler on the router itself without needing any clients(s) connected  network backup and shared drives accross all devices, etc. Personally I prefer Asus routers having the Traffic Analyzer feature and not simply the Traffic Monitor feature (but some lower priced models can be upgraded with open source firmware to activate the Traffic Analyzer if not available):

  

There are other brand choices that offer this capability (Netgear comes to mind).

My router's statistics have always been consistent with Viasat's usage but your mileage may vary of course. At the same time, the statistics help isolating exactly what is using excessive data and make adjustments or minimize that excessive use; that has led to some surprising (sometimes shocking) culprits that have been using my data without my knowledge in the past. 

For me it's become a matter of trusting Viasat's usage but verifying when things appear to be inconsistent; at the same time I'll have some hard evidence available to support my claims when there is something inconsistent - rather than simply saying there's no way (only once in 5+ years has that happened for me). Regardless I'm not going to rely upon the fox guarding the hen house for an accurate egg or hen count.

But the plain truth of the matter is Viasat really only has access to metadata to determine how you use your data and is guessing when it comes to the categories they identify - they can only accurately tell you how much data is being used and when (and even the latter is suspect considering the delayed reporting of usage statistics that occurs).

Monitoring at the router allows identifying which devices are connecting and how/where each is using data as a starting point - but going beyond that requires installing a traffic monitor on each device to really dig down deep and determine which applications and processes are actually triggering that data usage. For the most part, my own independent usage montioring is greater than that reported by Viasat.
(Edited)
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Gwalk900, Champion

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I second the Asus router traffic functions. Removes all doubt about how data is being used.
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Steve Frederick-VS1/Beam314, Champion

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I agree also, my ASUS router always gives me how and where every bit of my data is used.The Viasat meter is always very close to what my router reports.

BTW, my three computers received Windows 10 updates this past week, each one was 5.7 GB, but my router showed each of those updates without fail.