15 months after cancelling, Excede is still trying to charge me for services not provided.

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  • Updated 2 years ago
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I sold my home in February 2016, and notified Excede I was cancelling my services as the new place has much more reliable & faster cable service. A few months ago I discovered Excede has been charging my card all this time [without any email bills], so I had to change the card number to end the charges. I recently started getting monthly email bills again, even asking for new payment info! I have sent multiple notices to Excede, with no reply from them. What do I have to do? File a formal complaint with my state Attorney General's office for fraud? [Charging for services not rendered is fraud they tell me.]
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Bill McCoskey

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  • not surprised, considering the previous problems I've had with Wild Blue/Excede over the years.

Posted 3 years ago

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Diana, Viasat Employee

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Hi Bill, At ViaSat/Exede, our greatest desire is to ensure ourcustomers are satisfied at all levels and find the most suitable way to fix your problems without delay. Please send your account and contact information to exedelistens@viasat.com. We're here to get this resolved for you.
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Alysia Sasha Ross

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Excede has also charged me for service that they have not rendered after suspending my account and I no longer have a contract with them... Go figure. I spoke with George, allegedly a supervisor, reference number 35718628, who just told me that I have a month-to-month "contract" and they can charge me for service that they have not rendeted. I told him that is theft and I will be filing a complaint with their regulatory commission and the state attorney's office and contacting my bank to have the charge reversed. Finally, I will be finding a different service provider.
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Good luck with that. #legalpirates