Modem and Router Plugged in at 9:20am
Says I used 6.8 GB without being plugged in
On 11:45am---Says I have now used 12.1 GB!!!!
Off 12:40PM June 1.
June 2, 2017--Plugged modem and router back in to power at 8:00am-----UNPLUGGED FOR 19 hours and 20 minutes---Now says I've used 18.1 GB
E-mail, simple web browsing, no videos, no videos in the background, no upgrade downloads, only one device on line.
Please reset my data to Zero!
As such unplugging the modem is one of the worst things you can do.
Say you used 3.5 GB, then immediately unplugged the modem. It may have reported 1.5 GB but, was in the middle of sending a 3.5 GB used report. so, several hours, or a day later, you plug it in again, and use another 3,5 GB. Now the modem will send both reports, making a total of 7 GB, plus the 1.5 GB it managed to report before you unplugged it, so, it tells the meter that you have used 8.5 GB when in fact you used 7 GB.
Disable each device's ability to connect or, (if you have one) unplug the router, when not in use, don't unplug the modem.
Let me start off by saying that I have "no skin in this game" due to the fact that I am a HughesNet user. I am however an old duffer that likes computers and networking and enjoy the challenge of a "whodunit" which is exactly what tracking down a data loss issue is.
Networking is as much Art as it is Science. There can be some very strange twists along the way and the answer is always in the last place you look. The path that take in the act of "discovery" is a result of checking off certain key points along the way.
There can be some strange happenings in networking, very strange. How quickly you can discover the root cause depends on the "tools" you have available.
The Hughesnet forums as a filled with data loss issues as the Exede forum. It really, seldom is a case of "my ISP stole my data" which seems to be the easiest thing to pin it on.
It is possible for your ISP to "eat data" and it really isn't that hard to prove .... and prove you must ... but there is a procedure that will prove/disprove if that is the case.
The thing is, both Exede and Hughesnet (very, very similar architecture) rightly make the assumption that they are innocent until proven guilty. I say, rightly, because there are more things on the user end that can go "wrong" than on the ISP's.
Tier 1 & 2 phone support are script drive, very difficult to "progress" the issue. Its like talking to an old bull, who have to get their attention first.
Networking is a strange beast, let me give you an example of a real odd one.
A Hughes user was losing data. She was the Network Admin. Hubby had very poor habits that used a lot of data. She finally took some advice and got a better router.
She set Hubby up with some ... limits .. when those limits were reached his internet access was cut-off. Problem was the data leak continued .... hummm.
Having purchased a better gave her the answer very quickly. Once Hubby's computer was denied access it started, automatically, looking for another connection. And it found one. A miss setting on a wireless printer allowed Hubby's computer to connect to the 'net back through the printer. How did she find it? By having a router that tracks data per device and identifies it by its MAC address.
It did not take long to cure after than info was known.
If you do not trust the data measurements provided by your ISP then you need proof and you need a counter argument to their claims.
Get a good router that tracks data.
If you have an Exede wifi modem, disable the wireless and use your own "good" router.
Doing that will isolate and identify where your data is going .. immediately.
You can then take that data and rather than call the lower tier, script driven phone support, you can instead create a topic here in the Community that is monitored by Corporate level Moderators that can cut the red tape, take your "proofs" and escalate to Engineering if the data supports it.
By a router, buy a good one. I have an Asus RT-AC3100. A little pricey but there are other less expensive models that have the Traffic Analyzer function. That will very soon tell you where the data is going ... your end or Exedes's end. It will provide you with the proof you need to make your case if its on Exede's, it will point out the culprit if its on your end.
The following is a repost of info detailing the Traffic Analyzer function. Give it a read.
Everything .. every bit and byte that goes through the modem, with one exception, also has to go through the router.
That one exception is failing Exede hardware that results in data used for re-transmissions due to errors with either the Exede Modem or the Exede transmitter receiver. Having a counter point to the usage claimed by Exede will give enough of an argument that if posted her in the Community will cause the corporate level Community Mods to run remote diagnostics on your equipment. Corporate "oversight" can do wonders compared to the normal "support" channels .. believe me.
Having said that, with the above exception, every data byte has to go though the router and if the router has the capacity to breakdown and report that usage you can see exactly what device is using what ..... and where. That will include some aspects of your network that you may not be aware of .... one overlooked device is printers, both wired and wireless.
Here are some screenshots of what the Asus Traffic Analyzer looks like:
Overall usage per day, per define period, per device:
Overall statistics showing time of usage occurrences:
Further, you can breakout the details of a single computer or device that will show hours of operation of that individual device as well as what applications and processes used data:
Anyone that has any question as to where their data is going truly needs to invest in a router that will provide detailed usage data including data that can be used by the router itself in the form of cloud and internal protective services that can be enabled:
There simply is more to a router and "networking" than many users understand or realize.