1 year anniversary with Exede.

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  • Updated 3 years ago
  • (Edited)
I moved from a metro suburban area to rural upstate N.Y. I had cable internet with blazing speeds and no data caps. The only internet service available is dial up or satellite. I chose Exede over Hughesnet because of the hundreds of negative reviews regarding Hughesnet very poor customer service. Granted, Cable/fiber optic will trump satellite in terms of speed and reliability. I've had Exede for over a year and am fairly happy with the service. Heavy snow/rain will play havoc with the service and I've had to reboot the router on a few occasions on clear days because the connection dropped. We are adjusting to the draconian data caps. The free zone helps, but I'd prefer a plan which allows me to chose my data limits in increments more than 15G or 25G. I've dealt with customer service reps a few times and the people I've spoken to were helpful and courteous. Overall, I'm pleased with Exede, however, if cable comes to my area, it's a no-brainer; I'd have to switch unless the technology improves as does the price.
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Brian K

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Posted 3 years ago

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Thank you for sharing your experience with everyone.  We hope to offer additional data plans in the near future.  Have you taken advantage of the Great Gig Give-a-way?  For more information, please send an email to exedelistens@viasat.com with your account and contact information.  We appreciate your business and feedback.