"wifi" modem vs old none wifi modem, Cant stream with wifi modem.

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  • Problem
  • Updated 5 months ago
  • Acknowledged
  • (Edited)
            I have two accounts, two completely different systems. Both in the same location. One uses the "wifi" router and another older none wifi modem. The older none wifi router has no problems streaming youtube or other video services. The new wifi router stalls during playback and youtube pops up about a connection problem.  Why is the new wifi router much slower? Speed tests also confirm that the new wifi router is slower. Testing with no other devices on network. I also turned off the video optmization setting on my account page.

Edit: both systems have the same SNR so its not a install error. Tried both 2.4 and 5ghz and 20/40mhz for width. Wired and wireless.
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Oliver

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Posted 5 months ago

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Old Labs

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Same response as over at:

https://community.viasat.com/viasat/topics/have-unlimited-gold-30-fast-download-speedtest-but-still-...

with the addition caveat that some are experiencing WiFi difficulties with the WiFi modem/router and get better wireless results when using a third party router connected to that device. In essence, with unlimited you signed up for throttled speeds on detected video streams and on Freedom you can disabled that "feature".
(Edited)
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Jim16, Champion

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Correct.  Streaming speeds with the Silver plan is 1.5mbs.  What did you use to check your speeds?
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johnny c

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The new modem, with all the so called unlimited plans, is a great modem for Viasat, puts them in the drivers seat.  They have control.  You may have unlimited, but if they control the speed, they control not only the data (150 plans unlimited) but how fast you can use it.

Now they can distribute the data and the speed,

One of those Good news, Bad news stories, Good news:  You have and unlimited plan, Bad news: But i'll decide how fast you can use it, stream etc, and once you hit that 150 number, I'll de-prioritize you and make you crawl.

The thing to remember is that this is Sat not cable, FIOS that you find in town, work etc. and users expectations have to be adjusted to this technology.

So while i am certainly not 100% happy, we are moving in the correct direction, better more reliable service.

I think the big issue is Ads, installer claims of the speeds etc.

Truth in advertising would say you have yada yada plan at up to 25 Mbps, However, you should expect 1.5 to 7 Mbps, 80 percent of the time and advertised speeds (up to 25 Mbps, 10% of the time.  And when you exceed 150, less than 1.5 Mbps.
(Edited)