1 GB a day??? Just for FB? No that is not right!

  • 1
  • Problem
  • Updated 1 year ago
  • Acknowledged
  • (Edited)
How in the world do you figure I use 1 GB a day web browsing! Email and FB! I don't even have netflix or dish connected. No one in the  house but me and I have cell service for my phone. When rains I have no service because your tech installed it under the eave of my house and I have complained and even posted and emailed photos of the installation! 
\
Photo of Patti Barnett

Patti Barnett

  • 2 Posts
  • 0 Reply Likes

Posted 1 year ago

  • 1
Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

  • 3904 Posts
  • 3983 Reply Likes
It's certainly possible to use 1GB per day with today's web. I use between .3 and .4 GB per day and that's with a very aggressive data conservation strategy that includes ad blocking and controlling both auto play and preloaded videos that appear on today's web sites (as well as blocking java script on some overly abusive web sites).

Despite the fact that I don't use Facebook, I even suffer from some of its misuse of data due to Facebook feeds embedded in many web sites I visit on a daily basis.

Without the conservation measures mentioned above I would easily exceed 1 GB per day and perhaps much more (I've observed several sites use upwards of 10 - 20 times the data without ad blocking and HTML5 media control). 

A moderator will be by shortly (if not already by the time I finish typing this) to provide you with info on how to get a data usage review as well as addressing your installation issues.

But if you'd like some self-service help, start buy telling us what router you use if any, ensure your cell phone isn't configured to prefer your WiFi connection over cellular data (as many are), and what operating system(s) you use.

If you should happen to be using Windows 7, 8 or 10 or an Android device, look into Glasswire - it will tell you in no uncertain terms who/what/where/when data is being consumed on each device it is installed upon once it starts collecting stats. See https://www.glasswire.com/

Once you know exactly where it's going there are specific steps that can be taken to minimize what is often unwanted and unnecessary waste imposed by many web sites. If nothing else it can be an eye-opener.   

Or simply go over to https://community.exede.com/exede/topics/here-are-some-tips-on-controlling-data-usage where you'll find some of the more recent tips that will generally help to improve data usage (but without monitoring your self you're just guessing what works).
     
(Edited)
Photo of Bev

Bev, Champion

  • 3076 Posts
  • 1291 Reply Likes
I would bet most went to Facebook, all of those videos and images auto load unless you change FB settings to stop that. Add in a few video or audio ads, graphics on web page and, there is your GB used in a day easily, if not more.

I would suggest using an ad and media blocker like UBlock or Ublock Origin, whichever your browser supports.) to stop all of the unwanted stuff from loading and eating your data.
Photo of xode0000

xode0000, Champion

  • 479 Posts
  • 155 Reply Likes
I would like to second Bev and Old Labs here regarding how fast your data can be burned.  Many websites these days, such as Facebook or any of the news sites, are what I call endless loaders.  They just keep burning you data and their web pages never stop loading.  In other words, those websites might as well be Netflix when it comes to how they burn your data.

The math is simple and ugly.  Supposing that an endless loader keeps using 100,000 bytes a second (it will very likely be much more than this).  That is then 6 megabytes each minute, 360 megabytes an hour, and a little more than 1 GB every 3 hours.
Photo of xode0000

xode0000, Champion

  • 479 Posts
  • 155 Reply Likes
When rains I have no service because your tech installed it under the eave of my house and I have complained and even posted and emailed photos of the installation!
Do you have Easy Care?  If you do, then a service call is no charge to fix these kinds of problems.  Otherwise, a service call is 95.00.  In any event, you should be able to call 855-463-9333 and have them open a ticket to get a service call to your location to fix that problem.  If you have trouble there, you can follow up by sending an email to exedelistens@viasat.com and request that they open a ticket for you for that service call.
Photo of Brad

Brad, Viasat Employee

  • 3121 Posts
  • 1100 Reply Likes
Unless you're in the first 90 days of service I'd recommend EasyCare. It gives you a free appointment and you only have to keep it for 90 days after. However keeping it will get you a priority tech support number and will give you a shorter queue when calling.
Photo of Judy

Judy

  • 41 Posts
  • 17 Reply Likes
So for $6.00 a month you will more than pay for a service charge by the time you need it. Exede should come out and fix their equipment for free. Even the phone company will come fix stuff if it is on their end. We pay for it if it has to do with the house lines.
(Edited)
Photo of Brad

Brad, Viasat Employee

  • 3121 Posts
  • 1100 Reply Likes
it's 100% optional and you can add/remove it at any time. If you need a service call without the plan it's a $95 fee to dispatch a technician to you but with the plan it's free as part of the benefits of subscribing. In some rare cases (which we'd need to review to determine) we might work with you on the fee but with EasyCare that's a super safe and super easy way to avoid a service call charge. It's like having car insurance and getting in a wreck versus being uninsured if you want to use that analogy. 
Photo of Judy

Judy

  • 41 Posts
  • 17 Reply Likes
And just like the car insurance companies, you end up paying for your accident even before you have one. And then they raise your rates, so you end up paying more.
Photo of Brad

Brad, Viasat Employee

  • 3121 Posts
  • 1100 Reply Likes
This is straying from the original post but you could pay the $95 fee or you can pay a 5.99 month fee for only 3 months to fill the minimum obligation and not have to pay $95, you also get a priority customer service phone number to call in so you won't have to wait and if the wind blows the dish askew (it can happen) we'll come relocate/repoint it free. One option seems a lot more reasonable to pay than the other but if you feel otherwise you can email us at exedelistens@viasat.com and discuss this with us and we might be able to work with you if it's warranted but that's up to the situation whereas easycare is no questions asked guarantee that you won't pay the fee if you keep it 90 days. 
Photo of Brad

Brad, Viasat Employee

  • 3130 Posts
  • 1106 Reply Likes
I'd agree with a lot of the above replies. 1GB can be used rather quickly in a day just web browsing. A lot of sites have embedded images, videos & ads some stream and autoplay. It can add up quite fast. If you email us at exedelistens@viasat.com we can review data.

This conversation is no longer open for comments or replies.