Unhappy regarding point of sale information

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  • Problem
  • Updated 5 years ago
  • (Edited)
Archived and Closed

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I signed up with Exede as part of a DirecTV package. Unfortunately DirecTV knows very little about what they're signing you up for. Exede caps your internet, meaning once you use up a certain amount of data, it slows down to dial-up speeds. You also have to use their own "special" satellite modem, and boy is it special. My internet dropped twice in the first half-an-hour of service. DirecTV also guaranteed I would have 30 days to cancel if I wasn't happy with the service. Well that was wrong too. Exede doesn't let you cancel, for any reason, without a cancellation fee of over $300. How can a service company not have some kind of trial period? They are a disgraceful company and I was flat-out lied to about what I was getting and what I received. Thankfully I used a credit card company who protects me from frauds like Exede. You will be sorry if you use them.
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Drew Pecoraro

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  • Annoyed

Posted 5 years ago

  • 2
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Kaotic Technologies

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Sounds like you were lied to by the sales rep for directv. Not cool at all.....but cant blame exede. Get it in writing...... if your over 30 then we know the world is full of rough people....some will lie to line there own pockets. Sorry you got lied to. But here we are... . While youre here , we all try to help with issues.... any problems you have let the community try to help.....make the best of a terrible situation.
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Diana, Viasat Employee

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Hi Drew  Please send me your account and contact information to exedelistens@viasat.com.  I will review you account and see what I can do help you out.  Thank You.  Exede Diana
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Wish I had read these complaints. Not even half way thru my first month and data usage is at 7g. Hardly used the damn thing. I KNEW any company that didnt offer 30 days were a pos. My bad.
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Exede Beau

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Beverly, I'd be happy to review your usage in more detail with you. We can sort out where it's all going. Please email me at exedelistens@viasat.com with your account and contact information. Please reference your post in your email.
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david, Champion

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Do people really sign a two year contract without doing any research about what they're signing and just believe what the nice salesman tells them??????? I'm mostly happy with Exede but I knew what I was getting into and still debated with myself for two months before signing that contract.

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