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  • Problem
  • Updated 10 months ago
  • (Edited)
no wifi into my cell phone
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Cecelia Taylor

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Posted 10 months ago

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Matt B, Viasat Employee

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Hello Cecelia.

Please do not post personal information on this public website.  Anyone can see it.

You're not able to connect your cell phone to the wireless network created by the Viasat modem?  
  • Can your phone see the wireless network?
  • Do you have any other devices that can connect to the wifi?
  • Could the phone connect previously?  
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Cecelia Taylor

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I don't understand
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Cecelia Taylor

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what is my password for ViaSat?
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GabeU, Champion

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The wireless password is also known as the Wireless Key.  It should be on a sticker on the ViaSat modem.  This is the password that you're required to enter in order to connect your phone to the modem's WiFi.  

Edit:  The following page gives some good info...

https://help.viasat.com/articles/General/Connecting-your-devices-to-the-Exede-WiFi-Modem
(Edited)
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Cecelia Taylor

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why account information removed..
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Old Labs

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Because this is a public forum accessible to just about anyone. Anyone not affiliated with Viasat could take that information you supplied and use it to scam you into believing they represent Viasat. Since the cat is out of the bag already, be careful if anyone contacts you claiming to be Viasat contacts you directly. In general you have to contact a customer care specialist using one of the contact options at the bottom of:

https://www.exede.com/contact-us/

In fact just because it's been removed here, realize that it still may be out in the wild - people who signed up for email notifications received a copy of the original post you made.

Let's be careful out there...

(Edited)
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Stephen Rice, Champion

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Matt B answered this question yesterday.