Conversations

Conversations 1 - 20 of 141
Photo of bond9031
Recently switched from Exede 5-10 to Viasat Unlimited Bronze 12, but it is SO MUCH slower. Anyone else have this problem?
It is so frustrating to have 'upgraded' my plan and equipment just to have internet connections be so much slower. No matter the platfor...
  • 2 me toos
  • 7 replies
  • Question
  • Acknowledged
Photo of Tres Bien
Is there a pattern here with plans and customer experience with those plans?
I do not hear any complaints from the Gold 50 folks.
  • 1 me too
  • 4 replies
  • Question
  • Acknowledged
Photo of Sharon Penprase
Never Ending Issue with Exede Requesting Money From Us...
Reference “Refund Ticket” number of 23652681. If someone from Exede can get their stuff together and figure out how to tell their system ...
  • 1 me too
  • 5 replies
  • Problem
  • Acknowledged
Photo of Colton Rutledge
Ridiculous
Not what I signed up for
  • 1 me too
  • 11 replies
  • Problem
Photo of Deku
An idea that MAYBE will help viasat with there future satellite!!!
JIYA!!! >:3 as yall can tell by the title... I HAVE AN IDEA FOR VIASAT OF HOW TO MAKE THE CABLES ONTO THE GROUND MUCH MORE BETTER!!! :3 b...
  • 1 me too
  • 4 replies
  • Idea
  • Not Planned
Photo of Ethan Farrell
Slow speeds at any time of the day or night
These speeds are getting to be ridiculous. Sick of calling tech support. Didn't know I was on the 1Mbps plan.
  • 2 me toos
  • 6 replies
  • Problem
  • In Progress
Photo of Erika R Moll
No Internet connection in Isleton, CA...any one else?
No Internet connection in Isleton, CA...any one else?
  • 1 me too
  • 3 replies
  • Problem
Photo of Jonni Louk
Refund on $299.99 taken out of my account
So I called and set up service on May 10th. I was charged $299.99 for the lifetime bundle on equipment. When the person I spoke to over t...
  • 3 me toos
  • 6 replies
  • Problem
  • In Progress
Photo of Jeremy Mccormick
Warning
Here in southern illinois we cancelled the easy care. After 3 weeks of going above and beyond on our end running speeds of .03 to .97 tbe...
  • 1 me too
  • 4 replies
  • Problem
  • In Progress
Photo of n41gt .
Deterioration of service in West Texas
I am on the Liberty 12 program.  Two days ago, my service deteriorated to the point where it was essentially useless.  After an hour on t...
  • 1 me too
  • 6 replies
  • Problem
  • Acknowledged
Photo of Renee Harrington Leonard
do you need a dish for service?
do I need to have a dish for TV and internet service?
  • 1 me too
  • 5 replies
  • Question
  • Answered
Photo of Tim Spake
Friday night 8:30, 470Kbos. So excited I need to $#!+
Same old same old
  • 1 me too
  • 6 replies
  • Problem
  • Acknowledged
Photo of Roger Winters
Went to 25 Mbps Dec 17, OK for awhile now get less than 12Mbps but pay for 25. said testing new sat, will check hughes soon if not fixed
switched to 25 Mbps and 25 Gigs data 1 Dec 2017, was good for a while but now I regularly get slower speeds than when I had 12Mbps. Now I...
  • 1 me too
  • 4 replies
  • Problem
  • Acknowledged
Photo of Christina
Customer Service Concerns
My internet & phone has been completely out.  I have gone through all of the steps, restarting the modem, etc....  before calling tech su...
  • 2 me toos
  • 2 replies
  • Problem
  • Acknowledged
Photo of Dontrellz Page
Viasat 2
Do anybody know the plans for ViaSat 2 ??
  • 1 me too
  • 9 replies
  • Question
  • Answered
Photo of Ruth Nielsen
slow speeds and no help from customer support
Getting slow speeds and customer support no help all they can say is the network is congested I am not paying for slow speeds.  
  • 4 me toos
  • 10 replies
  • Problem
  • In Progress
Photo of Maria
Well I have had my service since Saturday watched 12 hrs Netflix & my data is gone. Im very upset
Well I have had my service since Saturday my daughter has watched 12 hrs of Netflix cartoons and my data is gone. This is bunch of crap c...
  • 1 me too
  • 12 replies
  • Problem
  • Acknowledged
Photo of Jenny Lu Johnson
Slow speeds
I have spent hours on the phone with Exede, days of work downtime, (so, no pay!), and hundreds of dollars, for the "Liberty 50" package, ...
  • 3 me toos
  • 11 replies
  • Problem
  • In Progress
Photo of Alex
Free Zone with a Liberty plan? Why, yes!
Today marks the introduction of a few new Exede plan options available in certain areas. We’ve got Liberty plans with data plans up to 5...
  • 3 me toos
  • 12 replies
  • Announcement
Photo of Dana Combs
Refund problem, still waiting!!!!
Goodluck on getting back any kind of refund from this company!! I canceled over 2 months ago, and i was charged 320$$ for equipment that ...
  • 1 me too
  • 3 replies
  • Problem
  • Solved