Conversations

Conversations 1 - 20 of 166
Photo of Jeff Tolliver
Unhappy with Early Termination Fee
We had Excede for 14 months and it was by far the worst ISP we have ever had. The 12GB of data disappeared within 2 days and could rarel...
  • 2 me toos
  • 9 replies
  • Problem
  • In Progress
Photo of Kristen Wegner
Easy Care customer, 5 days no service or return courtesy call. Escalated calls every day, all I need is a modem, no one will send it out.
Easy Care customer, 5 days no service or return courtesy call. Escalated calls every day, all I need is a modem, no one will send it out....
  • 1 me too
  • 4 replies
  • Problem
  • In Progress
Photo of Keith
Ripped off again
Just joined this forum and glad to see it isn't completely edited, some bad stuff gets through. Salesman never mention contract which he ...
  • 5 me toos
  • 9 replies
  • Problem
  • In Progress
Photo of Lorie Lilleberg White
worse than dial-up
We had dial-up better than Viasat!.. We cannot watch Youtube without it buffering every few seconds.We were lied to when we signed up.. W...
  • 1 me too
  • 9 replies
  • Problem
  • Acknowledged
Photo of Renee Harrington Leonard
do you need a dish for service?
do I need to have a dish for TV and internet service?
  • 1 me too
  • 6 replies
  • Question
  • Answered
Photo of Kurt Vance
So far, after 1 week, viasat is worthless. Weak or no signal. Is this due to bad weather or bad service, or both? Almost hesitant to ask .
So far, after 1 week, viasat is worthless. Weak or no signal. Is this due to bad weather or bad service, or both? Almost hesitant to ask...
  • 2 me toos
  • 4 replies
  • Problem
Photo of Shanna Blue Morgan
Terrible speeds, loss of connection, tech support no help!
We are on month 4 with Viasat.  We started with their 25mbps plan (Silver) and for the first 2 months had no issues.  Starting in Septemb...
  • 2 me toos
  • 7 replies
  • Problem
  • In Progress
Photo of Joy Gibson
Extremely slow speeds
I am constantly having PROBLEMS downloading movies and TV episodes. I am paying for 25gb speed. I am sick and tired of getting or receivi...
  • 4 me toos
  • 5 replies
  • Problem
Photo of Maria
Well I have had my service since Saturday watched 12 hrs Netflix & my data is gone. Im very upset
Well I have had my service since Saturday my daughter has watched 12 hrs of Netflix cartoons and my data is gone. This is bunch of crap c...
  • 2 me toos
  • 17 replies
  • Problem
  • Acknowledged
Photo of Zachariah Giffin
Taking additional payments which put me way in overdraft
OMG this happened to me also. I paid my bill with the app and it actually took 119.70$ out of my account 3 times. Due to the I have 3 ove...
  • 1 me too
  • 3 replies
  • Problem
Photo of Ethan Farrell
Congestion much?
Hey ViaSat, I think you're a bit over congested. Do something about these speeds!
  • 3 me toos
  • 13 replies
  • Problem
Photo of Ricky Grantham
customer service
My experience with Exede/Viasat satellite internet service.  I signed up for the service in June 2017 with my first bill July 4th 2017 o...
  • 3 me toos
  • 2 replies
  • Problem
Photo of yourguytim
Reposting this due to it being taken down.
I posted this image last night. I guess it was taken down. I basically said the following: Throttle me all you want Viasat, but y...
  • 4 me toos
  • 4 replies
  • Problem
  • In Progress
Photo of Ethan Farrell
Painfully slow speeds all the time
I'm not even close to my data limit and this is what I deal with daily. Literally everyday. Wired or wireless. Feel like I'm paying 120 b...
  • 3 me toos
  • 6 replies
  • Problem
  • In Progress
Photo of Gayla McDaniel
ViaSat does not Live up to it's commercial, advertisements, or word of mouth.
ViaSat does not Live up to it's commercial, advertisements, or word of mouth. I signed up with the promise that the plan I needed for m...
  • 2 me toos
  • 9 replies
  • Problem
  • In Progress
Photo of Coco Gonzales
Data cap reached. No more internet?
We reached our cap on our data and we were told when that happens our internet will slow considerably but we’d still be able to use it. T...
  • 1 me too
  • 8 replies
  • Question
  • Acknowledged
Photo of yourguytim
Viasat sucks
Have you been getting my $70 month? Losers.
  • 2 me toos
  • 6 replies
  • Problem
  • Acknowledged
Photo of Guy S. Venuti
Horrible Service Call
Just received the WORST service call I have ever had in my life with the late night Exede Technical support team which could not understa...
  • 1 me too
  • 5 replies
  • Problem
  • In Progress
Photo of Lois Freisleben-Cook MD
shamefully slow speed at a new connectyion
I just had internet "gold" service installed so I could have video sessions with a patient who lives in a rural area.  Viasat knew what w...
  • 2 me toos
  • 3 replies
  • Problem
  • Acknowledged
Photo of stoliv
Beyond slow internet - less than 1mb
The last few weeks have been horrible.  Tonight I can barely even get speedtest to load in order to see just how bad it is. Weather is cl...
  • 5 me toos
  • 3 replies
  • Problem
  • Acknowledged