Conversations

Conversations 1 - 20 of 161
Photo of Ricky Grantham
customer service
My experience with Exede/Viasat satellite internet service.  I signed up for the service in June 2017 with my first bill July 4th 2017 o...
  • 1 me too
  • 2 replies
  • Problem
Photo of Maria
Well I have had my service since Saturday watched 12 hrs Netflix & my data is gone. Im very upset
Well I have had my service since Saturday my daughter has watched 12 hrs of Netflix cartoons and my data is gone. This is bunch of crap c...
  • 1 me too
  • 16 replies
  • Problem
  • Acknowledged
Photo of yourguytim
Reposting this due to it being taken down.
I posted this image last night. I guess it was taken down. I basically said the following: Throttle me all you want Viasat, but y...
  • 2 me toos
  • 4 replies
  • Problem
  • In Progress
Photo of Ethan Farrell
Painfully slow speeds all the time
I'm not even close to my data limit and this is what I deal with daily. Literally everyday. Wired or wireless. Feel like I'm paying 120 b...
  • 2 me toos
  • 6 replies
  • Problem
  • In Progress
Photo of Gayla McDaniel
ViaSat does not Live up to it's commercial, advertisements, or word of mouth.
ViaSat does not Live up to it's commercial, advertisements, or word of mouth. I signed up with the promise that the plan I needed for m...
  • 1 me too
  • 9 replies
  • Problem
  • In Progress
Photo of Coco Gonzales
Data cap reached. No more internet?
We reached our cap on our data and we were told when that happens our internet will slow considerably but we’d still be able to use it. T...
  • 1 me too
  • 8 replies
  • Question
  • Acknowledged
Photo of yourguytim
Viasat sucks
Have you been getting my $70 month? Losers.
  • 2 me toos
  • 6 replies
  • Problem
  • Acknowledged
Photo of Guy S. Venuti
Horrible Service Call
Just received the WORST service call I have ever had in my life with the late night Exede Technical support team which could not understa...
  • 1 me too
  • 5 replies
  • Problem
  • In Progress
Photo of Lois Freisleben-Cook MD
shamefully slow speed at a new connectyion
I just had internet "gold" service installed so I could have video sessions with a patient who lives in a rural area.  Viasat knew what w...
  • 2 me toos
  • 3 replies
  • Problem
  • Acknowledged
Photo of stoliv
Beyond slow internet - less than 1mb
The last few weeks have been horrible.  Tonight I can barely even get speedtest to load in order to see just how bad it is. Weather is cl...
  • 5 me toos
  • 3 replies
  • Problem
  • Acknowledged
Photo of Hank L
Super Slow Speed
 What is going on with the SLOW speed. I know you state "up to" but come on a speed of under 2 in the evenings is unacceptable! If I call...
  • 9 me toos
  • 27 replies
  • Problem
  • Acknowledged
Photo of Keith
Ripped off again
Just joined this forum and glad to see it isn't completely edited, some bad stuff gets through. Salesman never mention contract which he ...
  • 3 me toos
  • 8 replies
  • Problem
  • In Progress
Photo of Denden70
VS2
Is VS2 worth the extra $$ a month and is it really a Ferrari compared to a Beetle ( techs words) when it comes to speed? I am currently u...
  • 1 me too
  • 17 replies
  • Question
  • Acknowledged
Photo of Ethan Farrell
Being throttled for no reason
I believe I am being throttled for no reason. My Internet was slow (no surprise there) first screenshot. So I reset my router, left it un...
  • 1 me too
  • 5 replies
  • Problem
Photo of Jim Poppe
Wow what crappy service
Speeds so slow you can't do anything with this crap. Had the service for only 3 days cancelled this so called service. Can't believe vi...
  • 1 me too
  • 9 replies
  • Problem
  • Solved
Photo of Mike Smith
False ads by viasat
Unlimited Plans commercial comes on all the time but I cannot get, but 30 miles to next town they can get new plans this is kinda shady b...
  • 2 me toos
  • 9 replies
  • Problem
  • Not a Problem
Photo of L. T. Scott
Just need the truth
Want to cut through all the clutter, ad hype, free this, unlimited that, unrealistic speed claims, never ending data problems. Ok,...
  • 2 me toos
  • 24 replies
  • Question
  • Acknowledged
Photo of Ethan Farrell
Congestion much?
Hey ViaSat, I think you're a bit over congested. Do something about these speeds!
  • 2 me toos
  • 13 replies
  • Problem
Photo of Ireny
Great News of Brazil !!
Great News !! The president of Supreme court of Brasil Cármen Lúcia Antunes Rocha, suspended the injunction of ViaDireta that prevented t...
  • 1 me too
  • 5 replies
  • Question
  • Acknowledged
Photo of Lindsay Hansen
Customer Service and Slow Speeds
After having troubles with playing videos (not even on the liberty pass), I switched internet companies.  I went to a wireless plan that ...
  • 1 me too
  • 5 replies
  • Problem
  • Acknowledged