Conversations

Conversations 1 - 20 of 153
Photo of Keith
Ripped off again
Just joined this forum and glad to see it isn't completely edited, some bad stuff gets through. Salesman never mention contract which he ...
  • 3 me toos
  • 8 replies
  • Problem
  • In Progress
Photo of Denden70
VS2
Is VS2 worth the extra $$ a month and is it really a Ferrari compared to a Beetle ( techs words) when it comes to speed? I am currently u...
  • 1 me too
  • 17 replies
  • Question
  • Acknowledged
Photo of Ethan Farrell
Being throttled for no reason
I believe I am being throttled for no reason. My Internet was slow (no surprise there) first screenshot. So I reset my router, left it un...
  • 1 me too
  • 5 replies
  • Problem
Photo of Jim Poppe
Wow what crappy service
Speeds so slow you can't do anything with this crap. Had the service for only 3 days cancelled this so called service. Can't believe vi...
  • 1 me too
  • 9 replies
  • Problem
  • Solved
Photo of Mike Smith
False ads by viasat
Unlimited Plans commercial comes on all the time but I cannot get, but 30 miles to next town they can get new plans this is kinda shady b...
  • 2 me toos
  • 9 replies
  • Problem
  • Not a Problem
Photo of L. T. Scott
Just need the truth
Want to cut through all the clutter, ad hype, free this, unlimited that, unrealistic speed claims, never ending data problems. Ok,...
  • 2 me toos
  • 24 replies
  • Question
  • Acknowledged
Photo of Ethan Farrell
Congestion much?
Hey ViaSat, I think you're a bit over congested. Do something about these speeds!
  • 2 me toos
  • 13 replies
  • Problem
Photo of Ireny
Great News of Brazil !!
Great News !! The president of Supreme court of Brasil Cármen Lúcia Antunes Rocha, suspended the injunction of ViaDireta that prevented t...
  • 1 me too
  • 5 replies
  • Question
  • Acknowledged
Photo of Lindsay Hansen
Customer Service and Slow Speeds
After having troubles with playing videos (not even on the liberty pass), I switched internet companies.  I went to a wireless plan that ...
  • 1 me too
  • 5 replies
  • Problem
  • Acknowledged
Photo of gail
Viasat company abuses it's customers!
Worse internet service and customer service I've ever seen in my life! The lies that were told by the rep blows my mind! Internet drops o...
  • 1 me too
  • 23 replies
  • Problem
  • Archived
Photo of Deidre Smith
Unhappy with customer service
This is the worst internet service we have ever had including dial-up, and the Representative's lie about the speed by telling us we are ...
  • 4 me toos
  • 6 replies
  • Problem
  • In Progress
  • Archived
Photo of Hank L
Super Slow Speed
 What is going on with the SLOW speed. I know you state "up to" but come on a speed of under 2 in the evenings is unacceptable! If I call...
  • 4 me toos
  • 4 replies
  • Problem
  • In Progress
Photo of Stephanie F
Up to 25 Mbps!!!
Anyone pay for "up to 25 Mbps" and consistently get less than 1Mbps even before the 60 gig limit is reached?
  • 4 me toos
  • 21 replies
  • Question
  • In Progress
Photo of Roger Winters
Went to 25 Mbps Dec 17, OK for awhile now get less than 12Mbps but pay for 25. said testing new sat, will check hughes soon if not fixed
switched to 25 Mbps and 25 Gigs data 1 Dec 2017, was good for a while but now I regularly get slower speeds than when I had 12Mbps. Now I...
  • 1 me too
  • 7 replies
  • Problem
  • Acknowledged
Photo of bond9031
Recently switched from Exede 5-10 to Viasat Unlimited Bronze 12, but it is SO MUCH slower. Anyone else have this problem?
It is so frustrating to have 'upgraded' my plan and equipment just to have internet connections be so much slower. No matter the platfor...
  • 2 me toos
  • 7 replies
  • Question
  • Acknowledged
Photo of Tres Bien
Is there a pattern here with plans and customer experience with those plans?
I do not hear any complaints from the Gold 50 folks.
  • 1 me too
  • 4 replies
  • Question
  • Acknowledged
Photo of Sharon Penprase
Never Ending Issue with Exede Requesting Money From Us...
Reference “Refund Ticket” number of 23652681. If someone from Exede can get their stuff together and figure out how to tell their system ...
  • 1 me too
  • 5 replies
  • Problem
  • Acknowledged
Photo of Colton Rutledge
Ridiculous
Not what I signed up for
  • 1 me too
  • 11 replies
  • Problem
Photo of Deku
An idea that MAYBE will help viasat with there future satellite!!!
JIYA!!! >:3 as yall can tell by the title... I HAVE AN IDEA FOR VIASAT OF HOW TO MAKE THE CABLES ONTO THE GROUND MUCH MORE BETTER!!! :3 b...
  • 1 me too
  • 4 replies
  • Idea
  • Not Planned
Photo of Ethan Farrell
Slow speeds at any time of the day or night
These speeds are getting to be ridiculous. Sick of calling tech support. Didn't know I was on the 1Mbps plan.
  • 2 me toos
  • 6 replies
  • Problem
  • In Progress