Conversations

Conversations 1 - 20 of 47
Photo of Michael
Words cannot express how angry I am with this service, the tech support, the customer care.
 I am paying for the gold service tier, I am getting 200 kbps. I have gone round and round with tech support. They claim it is congestion...
  • 3 me toos
  • 5 replies
  • Problem
Photo of Mohammad Hussein al-Baghdadi
Something is rotten in Denmark (Denver)
To paraphrase Shakespeare, something is rotten in Denver.I have noticed for a while now that we have seen nothing from our very worthwhil...
  • 1 me too
  • 6 replies
  • Problem
  • Solved
Photo of Ronald Stricklin
Quality customer support
Started a webchat with customer support to ask why while streaming at a lower bit rate during congestion my video buffers but while strea...
  • 2 me toos
  • 2 replies
  • Praise
Photo of MEM
I Question Data Usage and How Viasat Calculates It
I have nine years of history concerning my data usage. I consistently use between 300 mb and 360 mb per day. I have no children in the ho...
  • 3 me toos
  • 21 replies
  • Problem
  • Acknowledged
Photo of hanna
I just signed up for RV internet
I called Viasat this afternoon and said I’m looking for a provider for satellite internet for my rv while I travel..... we talked about m...
  • 1 me too
  • 12 replies
  • Problem
  • In Progress
Photo of kevin
anybody figure a way to cancel without paying the early termination fee?
anybody figure a way to cancel without paying the early trmination fee? Shouldnt have to pay since they dont hold up to their side of th...
  • 1 me too
  • 13 replies
  • Question
  • Acknowledged
Photo of Yotabota
What is with the SLOW slow speeds every night down to .37 MBPS in good weather
Everyday from starting about 7-8 pm speed is terrible and stays that way all night. As low as .37 MPS and right now at 11 pm speed is 4.2...
  • 2 me toos
  • 5 replies
  • Problem
  • Acknowledged
Photo of Brian D Kincaid
Modem constant loss of sync issue
Ok, I have had the service for 6 years. Approximately 2 months ago the service started getting choppy - modem would lose sync and cycle r...
  • 1 me too
  • 8 replies
  • Problem
  • In Progress
Photo of Ivan Bludnik
Not much better than dial up
Typical speeds for the last three days. Good weather but used up data allotment. Cannot do much with this!
  • 1 me too
  • 12 replies
  • Problem
  • Acknowledged
Photo of teresa hall
how to view breakdown of daily data use.
Before the Viastat switch from Exede customer svc gave me a link so I could view my daily data usage. It helped to see where it was goin...
  • 1 me too
  • 3 replies
  • Question
Photo of Ivan Bludnik
followup
Brian,The previous thread has been closed so I cannot respond to your question there.You said "Have you sought a hungry and competent att...
  • Ivan Bludnik, 2 months ago

  • 1 me too
  • 0 replies
  • Question
Photo of Jim Poppe
Wow what crappy service
Speeds so slow you can't do anything with this crap. Had the service for only 3 days cancelled this so called service. Can't believe vi...
  • 1 me too
  • 9 replies
  • Problem
  • Solved
Photo of Mary Booker
SLOW Streaming, Unable to watch movies on Netflix, Hulu or YouTube
Streaming is way too slow! Can't stream Netflix, Hulu or YouTube without it buffering every few seconds! Even using the internet for che...
  • 1 me too
  • 5 replies
  • Problem
  • Acknowledged
Photo of Tonia
Early termination fee
Moving and early termination fees
  • 1 me too
  • 20 replies
  • Idea
  • Not Planned
Photo of Catherine
Issues with the internet, and VIASAT's inability to get a technician to our house.
The internet goes down constantly. A problem we have had for over a month. We have called several times. Had two technicians scheduled to...
  • 1 me too
  • 6 replies
  • Problem
  • In Progress
Photo of George Ure
Low DL Speeds
I have been a long-term VS1 customer. It worked OK. Switched to VS2 and now I'm under 2 MB at all times except if I get up at 4 AM to 6 A...
  • 1 me too
  • 13 replies
  • Problem
Photo of Stephen Rice
What happened to all of my priority data?
"What happened to all of my priority data?" is a question we see on this forum very often.   Most of the time, it is simply due to somet...
  • 2 me toos
  • 5 replies
  • Question
  • Acknowledged
Photo of Martha VanLandingham
Losing data
I may be late to this party but between the first of April, 2018 and June 24th reset of my data allowance, I was loosing 50GB of data in ...
  • 1 me too
  • 6 replies
  • Problem
  • In Progress
Photo of Patti Sandage
Bait and switch why mislead customers?
Misleading customers, why do it? I signed up for the 2year contract after being assured that xx would be my cost. I asked all the quest...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Reiner Wilhelms-Tricarico
ViaSat policies about throttling are wrong
I recently got a ViaSat installation because that was apparently the only option to get internet where I moved. The contract was made on ...
  • 3 me toos
  • 20 replies
  • Problem
  • In Progress