MATT B - need to hear from you, PLEASE
Matt, First of all, thank you for assisting with my situation. Without getting into details in this forum, there is one area where the l...
Conversations
Conversations 1 - 15 of 227
when you ask for a stop payment on an viasat account thats not yours because they charged your card
they charge your card anyway and inform you they can not refund your payment until your girlfriend makes a payment? This company is horri...
every evening my speed drops to around 0.5 Mbps
every evening my speed drops to around 0.5 Mbps. this has been going on for months, in the middle of the night when I am normally asleep ...
Data dispute
You lied to me said it was great internet. I have never used 30 gigs of data and now you say I used 50 and no more till sept 4 . That’s ...
Video throttling? - video slow and connection intermittent, even as speedtest shows ok speeds
I am paying $185 per month for the Freedom 25 unlimited plan, and the video response is worst and slower than on my previous Viasat plan ...
Lets post our speeds!
Horrible service. Lets start posting the speeds we truly get from viasat, maybe we can serve as warnings to others.
Lots of problems
I am having a problem with having internet service at. I keep up grading and still not satisfied. The last time I upgraded it was to 150...
Freedom 150 now @ 1mps
I received an email from Viasat in January like many others. It does not appear to say that my 12mps speed would drop to less than 1mps. ...
Beam / Modem registration
Hoping to get some guidance. I have exede freedom. I just moved to a new spot beam. Was at 359 now at 360.
I have all the newest hardwa...
Worst Customer Service EVER!
Trying to get Gold 30 service which is offered in my area. However, not to existing customers. I can get the Gold 30 if I disconnect my c...
Returning equipment
I stopped my service in April 2017. I called Exede, gave them my new address, as I wouldn't be at the old address when their return box a...
Viasat has not slowed my internet they shut it off
I can not ever connect to the Dot or anything I can not even load google.com on it. They seem to be forcing me to have it shut off since ...
No More Email for Viasat customers
Looks like fromt he email I got today that they are doing away with our email now so no more exede/wildblue email service
Speed Test Comparisons - Part 2
Just following up on the discussion over the past couple of weeks "Speed test comparisons" (now closed). I opted to get the Verizon 7730...
WTF just got viasat ... still cant get connected. The customer support SUCKS
Today I got viasat. The guy installed dish. Said im all done and connected. I'm not
I contacted customer support. They connect with t...
